Telefonica and ASSIA® have worked together for years to bring reliable broadband to millions of homes throughout Latin America. This includes the use of ASSIA’s DSL Expresse® software for diagnostics and optimization of high-speed DSL networks, GPON Expresse® software for diagnostics of GPON networks, and ClearView® software for precise network analysis and recommendations for customer care agents and field technicians.
Valued Relationship, Talented Team
Telefonica has firsthand experience working with ASSIA’s talented team who are the best in the world at diagnostics and optimization. The ASSIA team has always highly valued the relationship with Telefonica.
Broadband in Good Shape….what about Wi-Fi?
Although ASSIA’s products helped keep Telefonica’s customers happy with reliable broadband and in return decreased Telefonica’s customer support costs, the growing demand on the Wi-Fi in the home started to become a source of many customer issues several years ago. This resulted in Telefonica’s review of different Wi-Fi management solutions back in 2016.
Vision or Luck?
Fortunately, ASSIA’s vision of this need with operators around the world was many years before this when it started to invest in a product called CloudCheck®. The vision, early development, experience with operators and proven expertise in this area resulted in a well architected cloud-based solution that addresses the challenges of today and just importantly the ones of tomorrow.
The Bake Off
This foundation resulted in ASSIA successfully passing many challenging tests and in-depth functionality analysis at Telefonica. As with other operators around the world that do this type of detailed comparison of the ASSIA CloudCheck product against the other solutions on the market…. ASSIA wins.
Experience up, costs down
The CloudCheck solution is a highly scalable, big-data-analytics, and machine-learning platform that enables Telefonica call-center agents and field technicians proactively to detect and resolve subscriber Wi-Fi issues while automatically optimizing Wi-Fi performance for their subscribers. This improves Telefonica’s customer experience while also driving down support costs significantly. With the CloudCheck product deployment and ClearView software, Telefonica now has end-to-end network visibility and management from the central office into the home.
Leveraging Existing Investments
CloudCheck is a flexible platform that provides diagnostics and optimization analysis from a variety of data sources throughout an operator’s network. For high performance, current generation CPEs, the CloudCheck system deploys a software agent to provide the most accurate diagnostics and best performing optimizations. For the rest of the existing investment in CPE and TR-69 based management systems, ASSIA’s CloudCheck has been developed to use data from these devices and management systems as well to provide a baseline level of functionality.
This says it all…. from Telefonica
In ASSIA’s April 9th Press Release, Eduardo de Santos, Customer Service Delivery Director, Global Network & Systems, Telefonica SA was so kind to provide the following quote:
“Telefonica is transforming its operations towards an optimal Customer Experience. In this transformation process, it is key for us to move from a network approach to a service-customer-centric focus approach; from reactive to proactive processes. In this context, Telefonica has selected ASSIA’s CloudCheck product for Wi-Fi monitoring and optimization. The maturity of the solution, the unique approach of assessing subscriber Quality-of-Experience (QoE), the extensive expertise of ASSIA in analytics, diagnostics and optimization with products already deployed on the Telefonica network, were all key factors in this decision. Telefonica is very pleased with the current features available in the solution, especially diagnostics and optimization for band steering, support for extenders, and care recommendations for providing better service and support to clients and internal proactive maintenance policies.”
ASSIA is pleased that CloudCheck is currently under commercial deployment in several Telefonica affiliates.