Customer Quality of Experience proactively supervised through combination of Salt Fiber’s advanced Wi-Fi Gateway and ASSIA’s contextual analytics and machine learning
Redwood City, CA — 12th December 2019 — Adaptive Spectrum and Signal Alignment, Inc. (ASSIA) and Salt have announced the supplement of ASSIA CloudCheck® Analytics including the CloudCheck TruSpeed® solution and CloudCheck Wi-Fi diagnostics modules as part of Salt Fiber 10 Gbit/s residential ultra-fast broadband service to improve Quality of Experience for customers of the most innovative telecom operator in Switzerland.
The CloudCheck Analytics cloud-based service improves the Quality of Experience for customers by measuring, diagnosing, and proactively recommending actions to improve and solve in-home Wi-Fi networks’ sudden and recurrent issues using contextual analytics and machine learning. The solution will be offered to Salt’s residential broadband customers who will be using Salt’s ultra-performing Fibre Box residential gateway.
“In-home Wi-Fi performance is increasingly becoming the primary factor in how a residential customer perceives the quality of service provided by their internet service provider,” said Pascal Grieder, CEO Salt. “ASSIA CloudCheck Analytics gives us the additional data and visibility we need to understand the patterns that can affect in-home Wi-Fi performance—and the broadband and Wi-Fi throughput measurement tools provide our customer care agents with accurate visibility to support, quickly solve, and prevent day-to-day problems affecting our customers’ Quality of Experience.”
“Salt is a forerunner in seeing the opportunity to deliver customer satisfaction by taking responsibility for the performance of home Wi-Fi,” said David Stevenson, Chief Revenue Officer, ASSIA. “Their commitment to accurately measure broadband and Wi-Fi speeds, diagnose issues, and proactively maximize network performance aligns perfectly with our mission at ASSIA.”
As part of their CloudCheck Analytics implementation, Salt is deploying the CloudCheck TruSpeed® solution, which accurately measures broadband and Wi-Fi speeds within the home, as well as the CloudCheck Wi-Fi Diagnostics modules, which proactively identify issues of coverage and device obsolescence, and make pertinent in-home configuration and load-balancing recommendations to customers and customer care agents to improve Quality Of Experience.
About CloudCheck Software
ASSIA’s CloudCheck Wi-Fi management offering is a hardware-agnostic, software-only solution that monitors, manages, and optimizes home Wi-Fi networks for service providers. Its unique layered architecture, composed of a cloud component that provides performance and scale and a smart agent on the CPE, manages the delivery of broadband to the device at scale. The CloudCheck service uses contextual analytics and machine-learning algorithms to evaluate historical and real-time conditions of the Wi-Fi environments and make automatic, usage-based optimizations that are ideal for each node on the network. Status updates, alerts, and recommendations are available to call center agents via APIs or a mobile app that turns field technicians and subscribers into Wi-Fi “experts” that can provide assisted or self-care. The CloudCheck platform seamlessly integrates with other care workflows and can use external data to make better decisions.
Salt is a Swiss telecommunications provider which owns and operates an extensive, high-quality mobile telecommunications network infrastructure. Thanks to its ultrafast broadband solution called Salt Fiber, Salt provides a unique triple-play service, which for the first time in Switzerland takes full advantage of the optical fiber technology by means of symmetrical data transmission rates of up to 10 Gbit/s. Salt Fiber can be combined in a gainful way with Salt’s powerful flat-rate subscriptions – a revolutionary and straight forward portfolio. Salt in figures: 1,244,500 postpaid customers (as of 30.09.2019), 100 Salt Stores and 4G coverage of 99% of Switzerland’s population.