Announcing Enhanced Field Technician Tools to Increase Dispatch Effectiveness and Improve Subscriber Wi-Fi
Redwood City, CA—Sept 28, 2017 — Adaptive Spectrum and Signal Alignment, Inc. (ASSIA®) ASSIA, the market leader in software solutions that deliver reliable fast broadband and optimized Wi-Fi to the home, introduces enhanced Wi-Fi mobile tools for field technicians.
The CloudCheck® Wi-Fi optimization platform enables visibility, control, and self-healing of residential Wi-Fi networks. The CloudCheck mobile APP provides a set of powerful and easy-to-use diagnostics tools for field techs and subscribers to validate, diagnose, and resolve Wi-Fi and broadband problems at the customer premise. As a result, operators can improve the efficiency and effectiveness of customer dispatches.
The new enhanced tools in the CloudCheck app allow field techs and subscribers to perform essential self-care functions:
- PERFORMANCE – Broadband and Wi-Fi Performance Testing:
Quickly and easily measure BOTH broadband and Wi-Fi speeds to detect performance bottlenecks occurring in the subscriber’s home. CloudCheck is the only solution to measure actual Wi-Fi throughput separately from Broadband. In addition, test results can also be saved and accessed when needed by the operator care center.
- INSTALL ASSIST – Wi-Fi Repeater and Extender Installation Assist:
Homes experiencing severe coverage issues maybe candidates for a repeater or extender to improve coverage. The CloudCheck Sweetspots® tool measures, saves, and compares Wi-Fi speed and coverage throughout the entire house, guiding the installer in determining the best location to install a repeater or extender.
- Wi-Fi HEALTH – Wi-Fi Device Diagnostics and Optimization:
Identifies and resolves issues affecting the Wi-Fi and broadband network with diagnostics, optimization, and guided recommendations. View the Wi-Fi health for every device connected to the subscriber’s network with remote access capability.
The CloudCheck APP runs on iOS or Android and can be used standalone or with the CloudCheck diagnostics and optimization cloud based platform for enhanced end-to-end customer care.
The CloudCheck mobile toolkit is available today on iTunes and Google Play. SDKs are available to allow operators to integrate into their existing apps.
Contact ASSIA at [email protected] for additional information on the CloudCheck APP.
ASSIA is a trusted partner with the leading market share in management and optimization software solutions for global broadband and residential access networks. ASSIA’s Expresse® broadband system enables Internet Service Providers to realize significant savings on subscriber care – while increasing customer satisfaction, and launching more revenue-generating service tiers in their access networks. ASSIA’s CloudCheck Wi-Fi optimization solution enables premium digital experiences over the residential Wi-Fi network. ASSIA’s diagnostics and optimization platforms enhance the quality of experience for subscribers on more than 100 million households worldwide. For more information, visit www.assia-inc.com.
Expresse® and CloudCheck® are registered trademarks of ASSIA.
“ASSIA” is an acronym for “Adaptive Spectrum and Signal Alignment.”