Managing Wi-Fi Across Legacy CPEs with Incognito

On July 31 ASSIA and Incognito issued a joint press release with the headline:  Incognito and ASSIA Announce Partnership for Proactive Wi-Fi Management.   ASSIA has a complete set of broadband and Wi-Fi management solutions for ISPs and MSOs.  This leaves one to wonder about the importance and value of such a partnership?

In order to better understand the value of such a partnership, let’s delve deeper into the technology benefits of ASSIA’s CloudCheck for Wi-Fi management, and let’s further consider what Incognito brings to the table for service providers.

Challenges of Deploying Wi-Fi Management

Today’s global service providers are faced with an ever-increasing barrage of Wi-Fi related customer care calls.  Operators throughout the world have shared with ASSIA that Wi-Fi problems account for 50% or more of their in-bound customer support inquires.  This creates a heavy resource burden and drives up OPEX for customer care.

The ever-increasing demand on home Wi-Fi networks requires sophisticated and effective solutions that provide visibility and proactively resolve issues through automated optimization across the service provider’s entire subscriber network.   The dynamic nature of Wi-Fi usage across a multitude of devices in the home requires a management solution to operate in real-time and provide intelligent proactive care.

Service providers also want to provide Wi-Fi management across a mix of CPE types, including legacy CPEs and newer models that are deployed in the network.  They are looking for a solution that can address the entire network, without requiring massive upgrades in hardware.

ASSIA has found service providers need Wi-Fi management solutions that offer:

  • Advanced, intelligent, software capabilities that incorporates deep diagnostics, analytics, and learning-base optimization
  • Upgrades and scales across all CPE types as the subscriber network evolves
  • Is simple and easy-to-use, yet flexible , for call centers, agents, and field technicians

Solving for the Impossible?

Vendors in the market today provide a variety of different approaches to address Wi-Fi management.  These approaches include gateway/hardware-based solutions or ACS/TR-069 based methodologies.  While beneficial in some ways, there are shortcomings to these approaches.

Gateway/HW based solutions lack adequate the local compute power and storage to handle sophisticated diagnostics and contextual-based optimization.   Any Wi-Fi management capability is tied to specific CPE models only.

ACS/TR-069 based solutions lack the real-time performance and rich diagnostics and optimization capabilities required for managing residential Wi-Fi today.  Addressing the dynamic performance requirements across millions of homes requires a system that can efficiently scale and optimize Wi-Fi networks across all use cases.

Unlike hardware and TR-069 based solutions, the CloudCheck cloud and agent-based architecture provides the real-time control and management coupled with the historical, machine-learning based optimization.  The CloudCheck software solution allows deployment across all CPEs in the service provider’s entire network.

Benefits of the Incognito Partnership

Incognito offers an ACS system which provides provisioning capability for CPEs across all CPE makes and models based on TR-069 and TR-181.    The joint ASSIA + Incognito solution integrates the ASSIA CloudCheck solution with the Incognito Digital Service Platform, extending a portion of the CloudCheck capabilities across legacy, agent-less devices.  In addition, the integration solution provides a unified customer care interface across both legacy and agent-based CPEs.

Until now, legacy devices have had very limited Wi-Fi management capability.  By extending the CloudCheck solution to the Incognito platform, an operator can have a unified customer care interface to support a subset of CloudCheck capabilities across legacy CPEs as well a comprehensive suite of diagnostics and optimization features across modern CPEs with CloudCheck agents.  This creates a more uniform and consistent care experience across all classes of devices in a service provider’s network.