The definition of home broadband service has expanded all the way to the device. Residential customers are defining their quality of experience based on what happens between the gateway and their devices. We commissioned Adlane Fellah, Senior Analyst at Maravedis, to research and write a whitepaper on “The Case for Managed Home Wi-Fi”. Mr. Fellah has authored various landmark reports on Wi-Fi, LTE, 4G, and technology trends in various industries, including retail, restaurant, and hospitality.
In the whitepaper, Adlane covers:
- Factors affecting home Wi-Fi performance such as dead zones and neighborhood interference, among others
- The cost of poor Wi-Fi performance such as a high number of tier 1 and tier 2 service tickets, technician dispatches, long customer service calls, unnecessary gateway swaps, and customer churn
- The benefits of a managed home Wi-Fi solution including reduced OpEx, reduced CapEx, and new revenues
- Deployment considerations such as the impact of 802.11ax in the home, EasyMesh™, WAN and LAN optimization, and regulatory considerations