A higher grade of service for teleworkers

We have established that in the collaborative work-from-home environment, poor connectivity impacts not just a single home worker, but rather it has a multiplier effect that impacts the effectiveness of the overall team. Introducing Workput | The Equipe IT admin panel

Equipe provides a set of tools not found in a typical residential service that work together to provide a higher-grade of service for the home worker.

First, Equipe provides the capability to select a set of work-from-home devices using a simple smartphone application. The connectivity of these devices is prioritized above residential devices during work-from-home hours on both the WiFi and broadband networks.

On the WiFi side, the system automatically steers residential and telework devices to access points and bands best suited for prioritized performance. The system also establishes airtime policies that ensure work-from-home devices get sufficient throughput.

Furthermore, the user can give simple “thumbs up”/ “thumbs down” feedback on performance. That feedback can be signaled either through the Equipe smartphone app or via plugins on popular collaboration platforms. The system takes this user feedback and evaluates quality-of-service parameters in real-time to make further adjustments.

Here is one of the places where the Workput concept comes in. Introducing Workput

Rather than just looking at the QoS parameters on a home-by-home basis, the platform is integrated with APIs from popular collaboration tools such that the system knows when a work-from-home device is online with other work-from-home devices. When one user gives a “thumbs down” on performance, the system checks all collaborating users to see if something needs to be changed on their home network. This is an important part of optimizing for team effectiveness. Sometimes my bad QoE is caused by issues on your network. Pinpointing and resolving those issues is key to improving Workput.

Equipe also protects the user’s QoE on the broadband side. The system manages a secondary WAN interface which can provide broadband redundancy or load balancing via either an LTE modem or secondary wireline interface. The use of the secondary WAN is optimized to maximize Workput while managing bandwidth costs of the secondary connection.

All of these capabilities are visible and supervised through an IT administrator dashboard.