ASSIA Customer Service and Support
ASSIA’s service and support program ensures that service provider customers receive full benefit from the deployment of ASSIA’s products and services. The program includes:
- 24/7 access to ASSIA’s software incident reporting line
- 24/7 access to ASSIA’s on-line incident tracking tools
- Timely response to software incidents, including real-time status monitoring
- Monitoring of incident response performance
- Periodic software releases providing feature enhancements and bug fixes
- Integration of new DSLAM platforms and firmware releases
- Configuration of DSL Expresse for new customer service offerings
- Auditing and improvement processes for the software support service
- Periodic operational review of ASSIA's products in the customer's network to ensure best practices are being applied
This program provides Tier 3 support only. Tier 1 and Tier 2 support are provided separately, either by the customer’s own in-house IT department or by a third party.
Detailed information on all these elements of ASSIA’s service and support program are available for qualified service providers by contacting email@example.com.