ASSIA Expresse Solutions Help Service Providers Improve Customer Experience

Barry Gray
Senior Vice President, Service Provider Marketing

Posted on March 27, 2013

Customer experience management (CEM or CXM) is an area of growing strategic importance for corporations today. For broadband service providers, CEM can significantly impact revenues and profitability by creating upsell opportunities within customer accounts; attracting and retaining customers for high lifetime average revenue per user (ARPU); and improving customer satisfaction.

To help quantify customer experience, Forrester Research last year asked more than 7,600 consumers to report on their interactions with 160 brands across 13 categories of companies, including Internet and wireless service providers. Forrester then calculated Customer Experience Index (CXi) scores for the brands.

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The ATIS Dynamic Spectrum Management Technical Report Issue 2: A New Best-Practices Document for DSM and Vectoring

Peter Silverman
Director, Standards and Technical Marketing at ASSIA, and Broadband Forum Technical Editor

Posted on December 24, 2012

Standards evolve from best practices and industry consensus, and a new document that identifies best practices for Dynamic Spectrum Management (DSM), the ATIS Dynamic Spectrum Management Technical Report Issue 2, is an important step forward.  In most parts of the world, fixed broadband service providers have renewed their commitment to DSL and indefinitely deferred significant investment in alternative fixed technologies such as FTTH.

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The Business Behind High-Performance Broadband

Reed Hundt
ASSIA Board Member and Former FCC Chairman

Posted on September 4, 2012

I first met John Cioffi around 10 years ago when we worked together on a National Science Foundation project to improve the United States research and development capability in communications technology.

I immediately respected him as a technologist, a leader, and as a person. In particular, I was impressed that he had found a way to make high-speed broadband available on existing copper-based networks at much longer loop lengths than was previously possible.

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ASSIA Welcomes its First Chinese Customer, China Telecom JIANGSU

John M. Cioffi
CEO and Chairman of the Board, ASSIA

Posted on June 17, 2012

On behalf of everyone at ASSIA, I’m delighted to welcome China Telecom Jiangsu to our growing list of customers worldwide.

China Telecom Jiangsu has begun to use ASSIA DSL Expresse software to manage millions of DSLs across Jiangsu Province as part of its continuing effort to provide the best possible service to its customers.

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High-Speed Broadband: Get Ready for IPTV!

Philip Berdnarz
President of Product Development, ASSIA Inc

Posted on July 27, 2011

The explosion in the popularity of Internet applications and bandwidth-intensive services, such as IPTV or OTT content, as well as the dramatic increase in the number of in-home internet connected devices, continues to create a huge demand for high-speed broadband. Today’s tech-savvy consumer expects and demands always-on, fast and reliable Internet connectivity. Continue reading